The problem

Service documentation is accurate, but it's flat. A diagram identifies the part without showing how it comes out, what surrounds it, or where the procedure tends to go wrong. That knowledge usually passes from senior technicians to new ones in the field, when schedules allow.

With new models released every year, many technicians encounter a unit's internals for the first time on a service call

What we build

Depth, on the phone they already carry

Technicians can take a 3D model apart to understand how an assembly fits together, then point their phone at the real unit and follow the procedure overlaid on it. When something doesn't match the documentation, an expert can join the session, see what they see, and mark up their screen.

It all runs on standard phones and tablets, so the training goes wherever the work does, from a customer's home to the back of a service van.