LiveOps & Remote Assistance
The expert your technician can't get on the phone
A mobile app for engineers and technicians in the field. Photograph the equipment in front of you and the app identifies the exact model against your product database, then returns the procedure for that model, from your own manuals. Not a general-purpose AI guessing at a machine it has never seen.
When the AI isn't enough, one tap opens a live video call where a remote expert annotates the camera feed and points at the exact valve.
Technician captures the issue
They take a photo of the equipment or type a question — right from their phone on the job site.
AI matches the knowledge base
The system queries structured content built from your internal manuals and operational documentation.
Clear guidance delivered instantly
Step-by-step troubleshooting steps appear on screen — no waiting, no searching, no calls to HQ.
Escalate to live AR if needed
A remote expert joins a live video call and annotates the camera feed in real time to guide resolution.
Capability 01
Unified Content Management
Your manuals, SOPs and hard-won practical knowledge get organized once into structured content, readable by a new hire and retrievable by the AI. What lives in your senior technicians' heads becomes something the system can answer with.
Capability 02
Single-Source Knowledge Base
Content created in 360Works trains human technicians and powers the AI agent at the same time. Update a procedure once and the whole system stays current: the training course, the AR overlay and the field assistant all reflect the change.
Capability 03
Instant Field Diagnostics
Technicians take a photo or ask a question and get troubleshooting steps on the spot, instead of searching maintenance guides or waiting on a support queue.
Works on the technician's own phone. Nothing to issue, nothing to charge.
Capability 04
Live AR Escalation
When human help is needed, the technician starts a live video call. The remote expert annotates the camera feed, pointing directly at the valve, wire or component in question.
Sessions are recorded and retained, so a fix that happened once can be reviewed later. One senior technician can cover a whole region without leaving the office.
AI on Your Terms
Your models. Your keys. Our orchestration.
The agents and assistants on this page run on your own API key. We supply the system prompts and the orchestration. You pick the model, and your equipment documentation never becomes someone else's black box.
Ready to put the manual in their pocket?
Tell us about your equipment and your field team, and we'll show you what the assistant answers with on day one.