AI Self-Service Assistant
Let customers fix the simple things themselves.
A white-labeled AI assistant that lives on your equipment, trained on your own service documentation.
Reality Ready Training builds and deploys AI self-service assistants for appliance manufacturers, equipment dealers, and the service networks that support them. Customers scan a QR or barcode on the unit, identify the fault, and get step-by-step video built from your service manuals and repair footage. Simple problems resolve without a service call. Anything that needs a technician escalates to your team pre-diagnosed.
Your customer scans the code on the machine, describes what's wrong, and gets a guided fix built from your own service content. The simple faults resolve on the spot. What's left reaches your team already narrowed down.
The Need
Most service calls don't need a technician
Across appliances and equipment, a large share of reported faults turn out to be a reset, a filter, or a setting the customer could have handled themselves.
Sources: TechSee Consumer Electronics Returns Survey, 2019; Salesforce State of the Connected Customer, 2023; Technology & Services Industry Association; Accenture, A Returning Problem: Reducing the Quantity and Cost of Product Returns in Consumer Electronics, 2011; US Census Bureau, American Community Survey, 2024.
Every Call You Avoid Tells You Something
Every session is logged, so the AI self-service assistant builds a detailed record of which models fail, how they fail, and how often a customer can resolve it without help. Manufacturers and service companies gain valuable data about their product lines, with insights to inform future documentation and engineering priorities.
Your Brand, Your Manuals, Your Equipment
Each assistant Reality Ready Training builds is made for one product line rather than configured from a template, and it is white-labeled. Your customers see your name, your product line, and your service documentation. Assistants learn from your manuals, bulletins and repair footage, so the answers match what your own technicians would say. Run your assistants with your API key and your choice of model, so they integrate with the stack you already run and upgrade as better models arrive.
Find out how many of your service calls never needed a truck.
Send us a sample of your service tickets and we'll show you what that number looks like for you, and what it would take to answer those without a visit.
Reality Ready Training builds training and field support for manufacturers, equipment dealers, and service networks: 360° capture, interactive 3D models, AR guidance on real equipment, live remote assistance, and self-service assistants like this one. [More about our work]