AI Self-Service Assistant

The fix, before the phone call.

Your customer scans the code on the machine, describes what's wrong, and gets a guided fix built from your own service content. The simple faults resolve on the spot. What's left reaches your team already narrowed down.

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Scan to Start
Model identified before the first question
Answers From Your Content
Your manuals, bulletins, footage
Guided Fixes, Not Articles
Video + steps from your training library
Escalation With Context
No repeat questions. No starting over.
No friction at the start
Scan to Start
A QR or barcode on the unit identifies the exact model before the first question is asked. No app to download, no login, no model number to find on a sticker behind the machine.
Your knowledge, not a guess
Answers From Your Own Content
The assistant draws on your manuals, service bulletins and repair footage — not a general-purpose model guessing at equipment it has never seen. If your documentation doesn't cover it, the assistant says so and hands off rather than inventing an answer.
Built from your training library
Guided Fixes, Not Articles
Customers get short video and step-by-step guidance built from the same media library your technicians train on. Produce it once and it serves both audiences.
When self-service reaches its limit
Escalation That Carries Context
When self-service can't resolve it, the session routes into your existing support queue with the model, the reported fault and everything already attempted attached. The customer doesn't start over, and your agent doesn't ask the first five questions again.

What You Learn

Every session is logged: which models, which faults, where self-service succeeded and where it broke down. That data tells you which content to build next and which failures are worth engineering out of the product.

Your Brand, Your Models, Your Keys

The assistant runs under your brand, on your own API key. We supply the system prompts and the orchestration. You pick the model, and your service documentation never becomes someone else's black box.

Pull your last quarter of service calls.

We'll tell you how many of them never needed a technician, and what it would take to answer those without one.

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